Our support team will guide you through the implementation and ongoing operation of your research platform.

Direct line to your lab support

Support hotline for urgent questions

For technical issues or questions about process documentation, you can reach us at +43 2013 7509-48. Our specialists for lab software and data analysis are available during business hours.

Written inquiries via email

Send detailed concerns regarding data management or quality assurance to info@regenmedgrowthsystems.com. We confirm receipt within 24 hours and process your request in the order it was received.

Standard SLA for research projects

For ongoing projects, a response time of two business days applies. We handle critical incidents in process documentation with priority – the exact deadlines are specified in your service agreement.

Frequently asked questions about lab software

Answers on data import, role concepts, and audit trails can be found in our FAQ section. There, the most important workflows for managing experimental datasets are explained step by step.

Direct line to our laboratory analytics team

Send platform inquiry

Partnership for Research Platforms

  • Joint development of laboratory workflows
  • Integration into existing research infrastructure
  • Training and support for the team
  • Long-term maintenance and further development

We support research organizations in introducing digital process management. Let us know what a collaboration could look like – we will get back to you within two working days.

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